Class Definition:

Incumbents in this hourly/intermittent job classification will greet the public on the phone and at the reception desk; upon request, provides a variety of information about District programs, services, facilities, functions, policies and procedures, and/or directs information requests according to established standards and procedures; processes requests to register for District programs and to reserve the use of District facilities; performs a variety of responsible clerical and record keeping duties to support the provision of customer service and District programs and operations and/or to administer customer accounts; and performs related duties as required. Proficiency in a second language preferred.

Distinguishing Characteristics:

Customer Service Representative is an hourly/intermittent job classification.  Incumbents do not automatically advance to permanent status in the District Administration Division.  Incumbents perform routine office support and customer service duties related to the provision of information and the maintenance and processing of documents and payments received.  As experience and proficiency are gained, assignments become more varied and complex and the level of supervision received decreases.  Assignments include:  responding to routine customer inquiries at the front desk or on the phone, filing, balancing receipts, and opening and processing mail.